One Sip Closer to Pawsitive Thinking | 40oz Insulated Travel Mug

Domestic (US) Shipping:

Your order will be shipped within 2 business days. From there you will receive email updates regarding the tracking of your package. Shipping duration will depend on shipment service chosen at checkout, but should range from 2 - 4 business days (Express) and 5-7 business days (Standard Shipping). 

Orders typically arrive within 2–4 business days after shipping. Please note that these timeframes are estimates provided by the carrier and may occasionally be subject to delays outside of our control (weather, carrier volume, etc.).

We always do our best to ensure quick fulfillment, but once an order leaves our warehouse, delivery speed is dependent on the shipping carrier. Because of this, we cannot guarantee delivery by a specific date or event.

Domestic Shipping Details:

• Free 2 -4 business day shipping on orders over $150

International Shipping:

All international orders will be automatically calculated at checkout based on the size of the order and shipping location with real time rates to give you the best options. 

Last Updated: 13 February 2026

At Milo The Dashie, every product is custom-made just for you once your order is placed. Because each item is produced on demand, our return process works a bit differently from traditional retail stores. We want you to love your purchase and we’re here to help if something isn’t right.

1. Change of Mind or Incorrect Details

Each product is made to order, so we’re unable to accept returns or exchanges for:

• Change of mind
• Incorrect size or color chosen
• Incorrect shipping details entered at checkout

Please double-check your order and refer to the sizing chart before completing your purchase. If you’re unsure about a product, reach out to us — we’ll gladly assist before you order.

2. Damaged, Defective, or Printing Errors

If your item arrives damaged, faulty, or with a production issue, we’ll make it right quickly and at no cost to you.

To help us assist you:

• Contact us within 30 days of delivery
• Provide your order number and clear photos showing the issue

Once confirmed, we’ll offer a replacement or full refund — whichever you prefer.
You won’t need to return the damaged item.

Please note: small print placement variations (up to approximately 0.5 inch) are part of normal production and not considered defects.

3. Shipping Issues

If a parcel is returned due to an incorrect or incomplete address entered at checkout:

• We can reship it once the correct address and new shipping payment are provided, or
• Issue a partial refund, excluding the shipping cost

Unfortunately, we can’t be held responsible for packages marked as “Delivered” by the shipping carrier.

4. Local Consumer Protection Rights

We always follow the consumer protection laws in your region.

United States: Retailers aren’t obligated to accept change-of-mind returns unless the item is defective. Our full policy above applies.

Australia: Under the Australian Consumer Law (ACL), you’re entitled to a replacement or refund if an item is faulty, significantly different from the description, or unfit for purpose.
Change-of-mind returns aren’t required under the ACL for made-to-order items.

United Kingdom & European Union: “Cooling-off” rights don’t apply to personalised or made-to-order items.
If your product is faulty, damaged, or incorrect, you’re entitled to a repair, replacement, or refund as per local law.

Nothing in our policy affects your statutory rights.

5. Refunds

If a refund is approved:

• It will be issued to your original payment method
• Refund times vary by payment provider
• Shipping fees are non-refundable unless the order was defective or incorrectly fulfilled

6. Contact Us

We’re here to help with any concerns.
Email: milothedashie@gmail.com

When reaching out, please include:

• Your order number
• A brief description of the issue
• Clear photos (if relevant)

EU representative: HONSON VENTURES LIMITED, gpsr@honsonventures.com, 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY

Product information: Gildan 18500, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC

Warnings, Hazard: For adults, Made in Bangladesh

Care instructions: Machine wash: cold (max 30C or 90F), Non-chlorine: bleach as needed, Tumble dry: medium, Iron, steam or dry: low heat, Do not dryclean